Family left with £11,000 vet bill after puppy bought online died of virus

Jane Broomfield was later told Nola’s vaccination paperwork had been faked (Pictures: Jane Broomfield/SWNS)

A family has been left with an £11,000 vets bill after the puppy they bought online came with fake vaccination documents and died of a virus just two weeks later.

Jane Broomfield, 47, paid £550 for what she thought was a nine-week-old Jack-A-Bee puppy, which she named Nola, after seeing an advert on Gumtree.

She said she felt assured the Jack Russell-Beagle cross was well cared for because it came with documents saying it had been jabbed and microchipped and given flea and worm treatments.

The mum-of-two became suspicious when the seller gave her an address which didn’t exist and met her outdoors, but the family – including daughter Beau 16, and son Cayden, 13 – fell in love with the pup.

Within three days, Nola, who was sleepy and suffering with bloody diarrhoea, had to be taken to an emergency vet where she was diagnosed with parvovirus.

Nola would have been protected had she received her vaccines, but the vet confirmed the documents were likely faked. She had not been microchipped either.

The following day Jane was told Nola was not even the breed that had been advertised and was probably much younger than she had been led to believe.

Nola underwent a week of intensive treatments totalling more than £10,000 but sadly died last Saturday, June 26.

Jane Broomfield said she bought the puppy after her family fell in love with her (Picture: Jane Broomfield/SWNS)
But they were heartbroken when Nola died of a virus just two weeks later (Picture: Jane Broomfield /SWNS)

Devastated Jane, who also has a nine-year-old pooch called Buster, said: ‘It’s been absolutely horrendous for me and the kids. I cried for about a week.

‘I just want this sort of thing to stop, and I want to get the word out to other people, because I don’t want other families to go through this.

‘We’ve all been so tearful and angry; very very angry.’

Jane, a mobile hairdresser from Bagshot in Surrey, said she has been forced to find extra work to try and pay the vets bills, adding: ‘I don’t know where I’m going to find that money.

‘Just the critical care team is about £10,000, then my vet and the out of hours takes it to around £11,000, and I’ve got to pay for her cremation.’

Jane spoke out to warn others of the dangers of buying puppies online (Picture: Jane Broomfield/SWNS)

Jane said she wanted to speak out about the ordeal to try and warn others about the dangers of buying pets online.

She said the seller – also called Jane – blocked her number when she told her how expensive the treatment was.

Reflecting on the purchase, she recalled how ‘all the pictures of dogs were outside on grass’, with ‘no sign of people’.

She went on: ‘There was a picture of a beagle that was supposed to be Nola’s mother, but the vet said she didn’t have any beagle in her.

‘If you’re buying a dog be very vigilant and demand to see the parent dogs and where they live.

‘They get you because they know you will fall in love when you see the dog.’

RSPCA tips for spotting puppy dealers’ online adverts

Dealers are using the internet to their advantage when it comes to advertising and selling farmed puppies. The RSPCA says 87% of puppy trade calls it receives are about animals bought over the internet.

Anyone looking to buy a puppy is urged to make sure to read adverts carefully and look out for the tell-tale signs:

  • Dealers may use the same contact number on more than one advert. Try Googling the number to see if it has been used on any other puppy adverts.
  • Descriptions may have been copied and pasted and used on more than one advert – try Googling the description and see if it has been used before, word-for-word.
  • Words like ‘miniature’ and ‘teacup’ can be a sign of dealers trying to capitalise on popular terms.
  • Photos of the puppies may have been used on other adverts. Right click on the photo, select ‘search Google for image’ and see if it has been used on other ads.
  • If the advert says a puppy has been vaccinated – check how old he or she is. A puppy cannot be vaccinated before four – six weeks of age. So, if a person is advertising a three-week-old vaccinated puppy, they are lying.
  • If the puppy is advertised as having a passport, it has most probably been imported.
  • The charity says it has seen dealers claim they are Kennel Club Registered to convey legitimacy – but be wary of this, ask for original documents and check with the kennel club before buying a puppy.
  • Promises of ‘free insurance’ and ‘puppy packs’ do not mean the advert is from a legitimate breeder.

For more information see the RSPCA’s puppy trade campaign.

Get in touch with our news team by emailing us at webnews@metro.co.uk.

For more stories like this, check our news page.

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