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Pub turns away 47 customers as person reserved 7 tables but never showed up

The Black Ladd in Oldham, Greater Manchester, was gutted to have to turn 47 customers away.

Staff were sent home early from the Black Ladd because their evening’s service was ruined by multiple fake bookings (Picture: MEN Media)

A pub had to turn away nearly 50 customers because someone booked seven dinner tables using false details and never showed up.

In a fiery Facebook post, management at the Black Ladd said they were the victim of a malicious attempt to hit them financially, branding it a ‘deliberate, disgusting act’.

The pub in Oldham, Greater Manchester, said the reservations for Tuesday were all made within a 19-minute window using fake information and fake contact details.

Giving a sarcastic thank you to the ‘individual or individuals’ who made the unwanted bookings, staff said: ‘All management and staff at The Black Ladd want to say a huge thank you to the individual or individuals who decided to use our online booking service to book tables using false information and wasting 42 seats in our restaurant yesterday.

‘It’s not enough that our sector has already been hit the hardest due to covid, but this individual or individuals decided to book 7 tables each for 6 diners, all for yesterday using false data and telephone numbers each time with no intention of ever turning up.

‘This was done for no other reason that this person or persons wanted to disrupt our business financially.

‘All tables were booked through our system from 9.15am to 9.34am which were allocated throughout most of the day.

The Black Ladd in Oldham, Greater Manchester, was gutted to have to turn 47 customers away.

Fake information was used to book seven tables at the Oldham pub (Picture: MEN Media)
The Black Ladd lost out on trade from 47 customers due to the no-shows (Picture: MEN Media)

‘We had to turn away 47 customers yesterday that legitimately want to come and dine with us but due to this deliberate disgusting act we had to refuse them a table.

‘The main reason this is so frustrating is that our lovely staff lost half of their hours yesterday which they rely to live on. What hurts just as much is we had to turn away some of our elderly loyal customers who come every Tuesday evening due to this disgusting act!!

‘I will of course personally ensure none of my staff are out of pocket due to someone’s act of stupidity.

‘We have had to change some of the parameters in our online system to avoid this from happening again but it is just as simple as before to book a table online when you wish to do so.

‘You can also book a table by calling the restaurant each day if you prefer. Many thanks for your attention on this matter.’

To make matters worse, the pub was forced to shut the next day after an employee tested positive for Covid-19. It will reopen on Wednesday, July 7.


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